Terms of Use

Welcome to the Website of www.casanovaartdeco.gr. Please read the following Terms and Conditions of Use carefully before visiting or using our company website. Any access on your part to the material that you will find on the company’s website and any use of it are subject to these Terms and Conditions of Use. If you choose to visit or use our website, it is presumed that you have read, understood and that you fully comply with the Terms and Conditions of Use of this website.

Field of Use of the Website

We have made sure that the Company’s Website and its contents are in accordance with Greek law. Any offer of a product or service through this Website in countries where it may be prohibited, is considered non-existent. The Company reserves the right to limit the provision of its products or services to any person, geographical area or jurisdiction and or to limit the quantities or any products or services it provides.

Copyright

The content of our website is the intellectual property of www.casanovaartdeco.gr and the third parties that it legally trades. No part of this site may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, without our written permission.

All content of the websites, including images, graphics, photos, drawings, texts, services and products are the intellectual property of www.casanovaartdeco.gr and are protected under the relevant provisions of Greek law, European law and international conventions.

No copying, reproduction, processing, resale or misleading of the public about the actual content provider of the website is prohibited. Any reproduction, republishing, uploading, announcement, dissemination or transmission or any other use of the content in any way or means for commercial or other purposes is permitted only with the prior written permission of www.casanovaartdeco.gr

The names, images, logos and insignia that represent the website www.casanovaartdeco.gr or third parties contracted with them as well as their products or services, are exclusive marks and insignia and are protected by law. In any case, their appearance and display on the website www.casanovaartdeco.gr should in no way be construed as a transfer or assignment of their license or right of use.

Trademarks

All marks appearing on the Company’s website, product names, whether appearing in common letters or symbols or representations, are trademarks of the Company or third parties, unless otherwise specified. The use and falsification of these trademarks is expressly prohibited and constitutes a violation of the laws on Intellectual and Industrial Property, Trademarks, Unfair Competition, etc. We inform you that our Company intends to actively and vigorously protect all its copyrights.

Transaction Security – Personal Data

www.casanovaartdeco.gr recognizes the importance of the issue of the security of your Personal Data and takes all the necessary measures, with the most modern and advanced methods, to ensure your maximum possible security. All information related to your personal information is secure and confidential.

The passwords used for your identification are two: the Password (e-mail or username)and the Personal Secret Security Code (password), which every time you enter them provide you with absolute security access to your personal information.

You are given the opportunity to change your Personal Security Password as often as you wish. You are solely responsible for maintaining its confidentiality and concealment from third parties. In case of loss or leakage you must notify us immediately, otherwise www.casanovaartdeco.gr is not responsible for the use of the secret code by an unauthorized person. For security reasons, we recommend that you change your password at regular intervals and avoid using the same and easily traceable codes (eg date of birth).

Disclosure of Personal Customer Data to Third Parties

Our online store undertakes not to disclose, sell, provide or exchange your personal data to any external organization. Your data is processed for advertising and information purposes. our details (name and email) are registered on the Mailchimp email marketing platform, for the creation of informative emails and advertisements, by which you can unsubscribe at any time.

Non-Confidential Information

With the exception of any applicable terms and conditions set forth in the Privacy Policy, any communication or other material that you may send to us via the Internet or address to the company’s website by e-mail or otherwise, such as questions, comments, proposals and the like, our company will take them and treat them as non-confidential.

Your obligations as a Customer

You are responsible for:

• The choice of your Product and its suitability for your purposes.
• Read in detail about the product you are interested in (product dimensions and what is included in the price). The detailed description fully informs you.

Delivery time

The delivery time of the sold products and services is determined in the order depending on the availability, is confirmed in the acceptance of the order by the company, and is at most thirty (30) days from the time of preparation of the sale, unless otherwise agreed by the parties. confirmed in writing by e-mail.

Force majeure: The company is not responsible for delays in the execution of the order (including delivery) due to cases that can not be attributed to the fault of the company or due to force majeure and therefore the company is entitled to an extension of execution time. Examples include strikes, terrorist acts, war, supplier / transportation / production problems, exchange rate fluctuations, government or legislative acts, and natural disasters. If such incidents last more than two (2) months, the contract of sale can be terminated by any party without compensation. If the Customer deems that he has no more interest in the execution of the order, he is entitled to terminate the contract of sale and the company is obliged to return the price as well as any other amount paid under the contract of sale.

Withdrawal – Product Returns – Consumer Rights

Returns are in no way acceptable for all products manufactured and made to the preference and choice of the customer, giving him the right to choose based on his taste everything that will be a separate bonbonniere. We give the option to choose tulle, ribbon color, tulle color, candy, etc.).

For any cancellation of the order from the date of the order, the courts of Larissa are NOT accepted and competent courts for any dispute between customers – company are appointed.

Even for cancellation orders for personal reasons are NOT accepted by the company.

Payment Methods

You can pay for your order in the following ways:

Cash on delivery

You can pay for your order upon delivery to you. Payment will be made to the transport company at the time of delivery.

2. Deposit in a bank account

Pay off your debt to the company accounts.
As a reason for deposit, use the order code or the name you gave during your order, so that we can identify it. The name KOULOUDOUZI KONSTANTINA TOU ANTONIOU will appear as the account holder
After depositing money please keep the proof of deposit for your own use.

ACCOUNTS

-Piraeus Bank

Beneficiary: Kouloupsouzi Konstantina
Account Number: 5606-078053-023

IBAN:GR 6801 7260 6000 5606 0780 53023

3. Debit or Credit card

You can pay for the purchase of your products safely, using your credit or debit card through the secure environment of Piraeus Bank

Returns

Terms and conditions of Returns

Non-Defective Return

The customer reserves the right to return the purchased products, according to the law for consumer protection, unjustifiably, within fifteen (15) calendar days from the date of receipt of the products, in the sense of changing or crediting the amount for future purchase, and always upon presentation of the purchase document.

Exceptions to the right of withdrawal (where no withdrawal takes place and return is not allowed):

• For special orders or construction.
• Where the products have been modified at the request of the customer.
• In products offered at a preferential price (offers – discounts).
• In seasonal products (Christmas, Easter, summer, Valentine).
• For damages caused during transport or opening of the product, for which the responsibility lies solely with the customer.

Returns will only be strictly accepted if the following conditions are met:

• The product is in its original excellent condition. The inspection will be performed by the manager of our store.
• The product packaging is not damaged or soiled, but is in excellent condition.
• The product is returned in a safe packaging, so that it does not wear out during transport. We are not responsible for any loss or damage during transport of the product.
• Along with the product, all the documents that accompanied the product should be returned intact (purchase receipt / invoice). Shipping costs are borne by the buyer.

Return Procedure

1. If you are near our store.

In this case you can visit the store, after the condition of the product is checked by the competent employee, to guide you for further.

2. If you receive via courier.

In this case:

• Pack the product in a larger box so that it is protected during shipment.
• Put in the package you have made a document in which you tell us how you wish to resolve the financial issue, if the product is deemed capable of return.
• Send the parcel, through the courier agency from which you received your order, to the attention of the Returns Department. Please note that return costs are borne by the customer.

We would like to point out that in case the product does not meet the above conditions, it will be returned to the sender at his own expense.
For more information we are always at your disposal either by phone at 2410592497, or by e-mail at info@casanovaartdeco.gr

Guilt

You have the right to return the products you bought and request their replacement in cases where, through proven fault of our company, the wrong products or products of poor and defective quality were sold.

Tell our partners your name, the order date and the problem that occurred and they are always available to help you. Initially and in order to avoid unnecessary inconvenience, an attempt will be made to solve any problem over the phone. If this is not possible then our partner will give you a return approval code and you undertake to return it to us. The charge in this case is of casanovaartdeco.gr if the problem occurs up to 14 days after purchase. Beyond 14 days the return of the product is charged to the customer.

Quality Control and Rehabilitation – Return of Defective Products

• The company offers for sale products, which have been supplied by importers, manufacturers and agents or have been manufactured or processed at its headquarters by order of its customers.
• None of its products are used, defective or of inferior quality. The company takes care of the quality control and the correct shipment of a product. However, there can be no absolute guarantee of the absence of any defect or the absence of any human error.
• The main features of the products appear on the website of the company www.casanovaartdeco.gr and more specifically on the page of each product.
• To avoid your own and our own inconvenience and damage, it is good to carefully check, when delivering your order, the condition, correctness and quantity of products sold, in order to identify any obvious defects or omissions (e.g. broken goods, any quantitative deficit or surplus or a different product from the one ordered, etc.).
• In case you find any defect or error, you must contact us immediately after delivery the same day or the next business day.
• We will ask you to return the defective product to us at no charge to you and we will make sure it is replaced as soon as possible from the date of receipt and if it has been checked and certified for the defect reported.
• If it is not possible to replace the defective product due to availability, then we will refund the value for money.
• In case of a certified error due to human error through our own fault, we take care of the immediate recovery as possible without any charge to you.